Understanding how a Real Estate CRM works is very important but you are advised to first understand what is a CRM software. Customer relationship management is a software that brings out a simple strategy on how you can manage and build a relationship with your customers.
1. How CRMs software Works
This software creates an easier way for all real estate agencies to access all information about their customers. This is done by combining all the documents and data of the client into one database and as a result, making management easier. The software stays on track with all the ongoing activities by keeping track of all interactions between the client and the business. This includes all phone calls, social media activities, e-mails, automatic workflow process like alerts, calendars and tasks. In addition, it also tracks productivity and the performance of your business which is very essential.
Starting up your customer relationship management software can be very confusing at first but worry not, in this article, you will find the easiest way to set up your own Real Estate customer relationship management system by just using simple CRM tool.
2. Map your customer’s journey
The first step when starting a Real Estate customer relationship management is always mapping up your customer’s journey. Keep in mind that setting up your software strategy depends on what you’ll require from it and what it will do for you depends on how customers are attracted to your business. Starting up the software with a small business requires the answer of three key questions;
• How do customers find more about your business?
• How do you know if a customer is ready to purchase?
• How will you sell and close important deals?
When you learn on how to sell and find customers, you will automatically spot some CRM tool that can help you with almost all your solutions.
1. How do customers find out about your business?
Since your customers have to come from somewhere, try finding out where they come from as this will help you know more about them. Ask yourself some important questions like;
• How do potential clients find you?
• How do you know you’ve been found?
• What is your first contact moment with your client?
• What actions do most clients take before deciding to buy from your business?
• what information a lead needs to have before becoming a client?
To easily answer this questions, you can start by;
• Sending a survey to your current customers asking on how they discovered you.
• Think about the topics that always come up in your first sales conversation with the client.
• See all analytics from google concerning the paid and organic traffic to your website.
• Find out the common interest in all your customers.
Figure out where your potential customers are and create various opportunities to get your business in front of their eyes.
2. How do you know when a customer is ready for purchase?
Knowing the key features that takes a potential client from “I was just exploring” to “I want to buy this” is very important. To know all this, you first need to ask yourself some few questions;
• When does a viewer become a top lead?
• Where is the handoff from advertising to sales?
• How will you manage the handoff?
Start by identifying moments where possible customers start showing interest on your services and products. This can be through;
• Submitting forms
• Downloading any content
• Adding themselves on your email list.
After asking yourself this questions and finding out the answers to them, you are advised to rank all the actions of your customers by their level of interest. When you have a clear view that your client is interested, alert the transfer and sales ownership of the lead.
Final thoughts
This software is important to people starting up their business but have no idea on how to run and manage it to its full maximum. By answering all these questions as your start up guide is an advantage because you will be building a stronger customer relationship management which can work with the outreach of your sales process which is exactly what you want for your business.